Overview
World Hyundai, located in Matteson, Illinois, is a shining example of how exceptional service, community commitment, and innovative financing can transform the customer experience. In the first 3 quarters of 2024, the dealership has earned DigniFi’s prestigious Best in District and Region Award, solidifying its place as a top performer.
By leveraging DigniFi’s access to financing solutions, World Hyundai didn’t just win awards— they helped 235 customers access over $676,800 in critical repairs, parts, and services. Through dedication, hard work, and a focus on customer care, they ensured that their customers didn’t have to defer essential maintenance or repairs due to financial challenges.
The Challenge
Customers walking into dealerships often face an unexpected reality: car repairs or maintenance costs that exceed their immediate budget. Many customers delay or defer repairs, risking further damage to their vehicles or disrupting their daily lives. For dealerships, these deferrals often lead to lost revenue and missed opportunities to build trust.
World Hyundai wanted to tackle this challenge head-on by providing access to a financing option that made high-quality service accessible to everyone—without compromise.
The Solution
Partnering with DigniFi, World Hyundai integrated fast financing solutions directly into their customer service process. DigniFi’s platform offers access to a streamlined approach for customers to get approved for financing on the spot, helping them move forward with much-needed repairs and maintenance.
From covering urgent repairs, to supporting upgrades or additional services, DigniFi enabled World Hyundai to meet customers where they were financially — empowering them to say “yes” to immediate solutions.
The Results
World Hyundai’s commitment to their customers, combined with DigniFi’s financing solutions, led to remarkable outcomes:
- 235 Customers Helped: Each customer left with their automotive needs addressed and a reliable vehicle to rely on.
- $676,800 Generated in 2024: Revenue that may have been lost to deferred repairs was captured, contributing to a stronger bottom line for the dealership.
- Award-Winning Service: Earning the Best in District and Region Award was a testament to their dedication to customer satisfaction and operational excellence.
Making a Difference, One Customer at a Time
At the heart of World Hyundai’s success is a commitment to putting customers first. For many, repairs and services financed through DigniFi weren’t just about convenience—they were lifelines that kept families moving, workers on the job, and lives on track.
By providing options in financing, World Hyundai ensured their customers never had to choose between safety and affordability. From replacing worn-out parts to addressing urgent maintenance issues, they worked tirelessly to ensure each visitor drove away confidently in their vehicle’s safety.
With DigniFi in their toolkit, World Hyundai is more than a dealership — they’re a partner in their customers’ journeys. And that’s what award-winning service is all about.
*All DigniFi credit products are issued by WebBank.
