Can we try offering DigniFi without committing to a long-term agreement?
Please email merchantsupport@dignifi.com or call us at 855-808-5861, opt 3 to discuss options.
If we’re ready to try DigniFi, how do we get started?
Contact us to request a demo, and your DigniFi representative will gladly help you set up your program.
Are there any states where DigniFi does not do business in?
Yes, DigniFi does not do business in MA.
What is the best way to reach someone to discuss my dealership’s needs?
Please reach out to merchantsupport@dignifi.com or 855-808-5861, opt 3. We’re ready to help in any way we can.
Do we get a dedicated account manager?
Every service center we partner with is assigned a dedicated account manager. Ideally, the representative is local and available for in-store visits for training, new product launches, or just to touch base. Some of our partner service centers have remote account managers who will travel to a region as needed. And, of course, you can always call or email your account manager anytime.
What’s the process for onboarding our staff to the DigniFi program?
DigniFi has account reps that will train your service advisors in a group or individually — whichever works best for your business. We create accounts for each of your representatives and review the training deck with them in detail. We aim to answer every question and ensure that your teams are set up for success. We make our program extremely easy to use!
We have new employees. Will DigniFi come back to train them?
Yes, DigniFi can arrange remote training sessions without a local representative. We’ll provide as many remote training sessions as you and your team need – reach out to your dedicated DigniFi account manager to schedule them.
What DigniFi marketing support do we receive?
You’ll receive point-of-sale materials, featuring dealer specific QR codes, counter cards, window clings, and posters. These codes direct customers straight to your dealership’s DigniFi prequalification page, making learning about financing options easy. We also provide a co-branded landing page and web banners for your website.
How can customers get prequalified?
It’s just two easy steps:
How long does it take to find out if a customer is prequalified?
A customer can prequalify for financing in just a few minutes.
How long does the prequalification decision last?
Customers who prequalify for financing have 30 days to complete the formal application. After 30 days, they can get prequalified again without a hard credit pull.
What if an existing customer tries to get prequalified?
If a customer with an existing account attempts to go through the prequalification process, DigniFi will redirect the user to log in to the DigniFi portal.
Can our business get started on a repair order based on a customer’s prequalification status?
Service advisors should ensure that customers are approved for financing before proceeding with any work. Prequalification is contingent on DigniFi’s ability to verify a customer’s information and does not guarantee that an application will be approved.
How does my team educate customers about this great financing program?
Your sales and service advisors can share DigniFi point-of-sale materials with customers that explain our program or have them go to DigniFi.com. The streamlined layout allows customers to easily review program details while in the showroom or waiting for vehicle service.
How do I invite a customer to Prequalify for DigniFi?
You can invite your customer to apply via QR code, text, or email. If you invite the customer via QR code, simply have them scan the QR code on the point-of-sale material and follow the instructions. If you invite a customer via text or email, go to the DigniFi dashboard, click Invite customer, fill out the information, and click Send an Invite.
What if the customer has some, but not all, the cash needed for the purchase they want to make?
If the customer is approved for financing, they’ll see the maximum amount they qualify for. The customer may choose to use as much or as little of that amount as possible, up to the maximum. For example, if a repair costs $2,000 and the customer is approved for the total amount, the customer can choose to use $350 (our minimum loan amount) from DigniFi or any amount up to $2,000. They can then pay the remaining balance out of pocket.
How does my sales or service team know if a customer has signed their DigniFi loan documents?
You will receive an email confirming that the customer signed the loan documents. You can also log into your account on www.dignifi.com and view the loan status online. In addition, you can always contact DigniFi by emailing merchantsupport@dignifi.com or calling at 855-808-5861, opt 3 if you have any questions.
What’s the difference between an ExpressWay revolving line of credit ** and a Roadway installment* loan customer?
An ExpressWay revolving line of credit** customer can access a reusable line of credit throughout the store, with 6 months of deferred interest. A Roadway installment loan customer also has store-wide access and receives 90 days of waived interest. Additionally, there is no minimum purchase required on DigniFi lines of credit.
If a customer is approved for the ExpressWay line of credit, can they use that exclusively at my dealership?
DigniFi ExpressWay customers have access to a revolving line of credit that can be used at any dealership or service center where DigniFi ExpressWay is available. However, customers typically use their card at the dealership where they initially applied.
Can Roadway installment* loan approvals or ExpressWay revolving line of credit** be used for negative equity assistance?
Yes, both the Roadway installment loan* and the ExpressWay revolving line of credit** can be used for negative equity assistance.
When will our accounting team receive payment, and how long does this take?
DigniFi pays within 48 hours, so your accounting team won’t need to chase down payments.
Does DigniFi have any integrations?
We offer a variety of integrations that allow us to offer a safe and secure (yet highly customizable) financing platform for your customers. Discover how easy it is to give your customers a streamlined financing experience—contact us at merchantsupport@dignifi.com for more details. Need help finding the answer you needed? Contact Us.
*All credit products are issued by WebBank. The DigniFi Interest Waived Program applies to all approved customers. Interest will be charged to your account from account opening at 9.99%‐36.00% APR If the full loan amount is not paid within the first 90 days. A minimum monthly payment is required. Additional principal payments will be required to pay off the loan amount before the promotion expires. Interest will be waived if you make all of your scheduled payments on time and pay off your loan in full within the first 90 days. The application generally takes a few minutes. All applications are subject to approval pursuant to standard underwriting criteria. The maximum approved amount, terms, and the Annual Percentage Rate (APR) will be based on an evaluation of credit history. WebBank funds the repair amount once repairs are completed, and documents are executed.
† Depending on program used, an origination fee is 3-4%.
**All DigniFi ExpressWay credit cards are issued by WebBank. An annual fee of up to $79 may apply. Six-month deferred interest promotional offer is available on all approved purchases of $350 or more using the DigniFi ExpressWay credit card. No interest will be charged on the promotional purchase if you pay the promotional purchase amount in full within 6 months. If you do not, interest will be charged on the promotional purchase from the purchase date. A minimum monthly payment is required. The required minimum monthly payments may not pay off the promotional purchase by the end of the promotional period. Account must be open and current to be eligible for this offer. Regular account terms apply to non-promotional purchases and, after promotion ends, to your promotional purchases. Please see any special promotion advertising or other disclosures provided to you for the full terms of any special promotion offered. All applications for credit are based on an evaluation of credit history. The annual percentage rate (APR) ranges from 27.99%–36%. If you are charged interest, the charge will be no less than $2.00. Additionally, pricing may vary based on your ExpressWay transaction amount, between $350–$7,500, in combination with the monthly term of your Promotional Credit Plan. Your final APR will be illustrated on your final purchase receipt, emailed to you at the time of the transaction, and located by logging into your account.
*All credit products are issued by WebBank. The DigniFi Interest Waived Program applies to all approved customers. Interest will be charged to your account from account opening at 9.99%‐36.00% APR If the full loan amount is not paid within the first 90 days. A minimum monthly payment is required. Additional principal payments will be required to pay off the loan amount before the promotion expires. Interest will be waived if you make all of your scheduled payments on time and pay off your loan in full within the first 90 days. The application generally takes a few minutes. All applications are subject to approval pursuant to standard underwriting criteria. The maximum approved amount, terms, and the Annual Percentage Rate (APR) will be based on an evaluation of credit history. WebBank funds the repair amount once repairs are completed, and documents are executed.
† Depending on program used, an origination fee is 3-4%.
**All DigniFi ExpressWay credit cards are issued by WebBank. An annual fee of up to $79 may apply. Six-month deferred interest promotional offer is available on all approved purchases of $350 or more using the DigniFi ExpressWay credit card. No interest will be charged on the promotional purchase if you pay the promotional purchase amount in full within 6 months. If you do not, interest will be charged on the promotional purchase from the purchase date. A minimum monthly payment is required. The required minimum monthly payments may not pay off the promotional purchase by the end of the promotional period. Account must be open and current to be eligible for this offer. Regular account terms apply to non-promotional purchases and, after promotion ends, to your promotional purchases. Please see any special promotion advertising or other disclosures provided to you for the full terms of any special promotion offered. All applications for credit are based on an evaluation of credit history. The annual percentage rate (APR) ranges from 27.99%–36%. If you are charged interest, the charge will be no less than $2.00. Additionally, pricing may vary based on your ExpressWay transaction amount, between $350–$7,500, in combination with the monthly term of your Promotional Credit Plan. Your final APR will be illustrated on your final purchase receipt, emailed to you at the time of the transaction, and located by logging into your account.
